FAQs
Q: I've placed an order, how quickly will I receive it?
A: Our full working days are Tuesday through to Saturday every week, however we do also ship out smaller items (Royal Mail) first thing Monday morning too (excluding bank holidays, naturally).
We do try to hold stocks of as many items as we can. So if we have stock then most small items will be shipped out the same day Tuesday to Saturday (before our 3pm postal collection) via the Royal Mail, larger items via our couriers often have an earlier cut off of midday.
If we don't have the item physically in stock we will let you know as soon as possible and pass on a delivery estimated time of arrival. This is normally no more than 2-3 days for the large majority of items unless stated in the listing.
Standard shipping service used for most items is a next day service wherever possible.
Q: How does click and collect work?
A: Click and collect is available on every item we sell, simply purchase online and select collect we will email you as soon as the item is available for collection. Most items are held in stock, but if not we can normally supply within 2-3 days - we will inform you immediately (within our working hours) of any known delays if they occur. Please bring proof of ID or order with you.
Q: Why can't I mail order every item you sell?
A: We have contracts in place with some suppliers that prevents us shipping items, this is to encourage face to face customer relations and support - it's what keeps small companies like ourselves going and ensures you get the best service possible. These items can either be collected from our premises or we can hand deliver 'Click and Collect Only' items, currently this is within the region of a 10 mile radius or so of our premises, but if outside that region please just ask!
Q: I'm outside the UK, can I buy an item?
A: At the moment we are geared up to only supply the UK market on this website as almost all of our suppliers forbid us from exporting products. So I would always recommend you contact and support your local authorised dealer or distributor.
Q: The item I want to purchase isn't listed on here, how can I buy it?
A: It's going to take us a while to populate this site with all the items we sell, so if you can't see it listed then please just send us an email and we'll do our best to add applicable products as soon as we can.
Q: I'd like to arrange a demonstration, is that possible?
A: Absolutely, it's what we're here for. We keep a wide range of equipment available to hear in our demonstration rooms by appointment, so please just get in contact and we'll do our best to arrange it.
Q: I need to return an item, how do I do it?
A: Mail ordered items can be returned within 14 days in original condition for a refund. The customer is responsible for the return postage. We reserve the right to deduct an appropriate amount for items that are returned in an obviously used/damaged state. Please contact us (see the contact page) to book in a return or repair, and always include paperwork with you contact details on it.
Q: What's the warranty?
We put a standard 2 year warranty on all the item we sell excluding consumables such as styli/cartridges, valves and belts. This runs concurrently with the manufacturers own warranty, which varies from supplier to supplier (Rega for example offer a lifetime warranty against manufacturing defects). The customer is responsible for returning the item to us for repair, we will then aim to turn required works around as soon as is possible.